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Authorized partner in Malaysia from Carrot.Co Japan with Anello, Legato Largo, Paquet du Cadeau Products imported from Japan. 100% Authentic.
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6.24.08A Tokyo Street Pavilion KL + (60) 16 – 2737844
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Terms & Conditions

Return policy

 

Conditions Of Return

 

Defective Goods
We fully understand how disheartening it is to receive defective goods. Simply return the item to us and we will sort it out for you.

 

Points To Remember
Here are a few handy tips to remember beforehand.

  • Products cannot be returned after the 7-day return period expires.
  • Products that are stained, either by water or other liquids, cannot be returned.
  • All items and accessories must be returned with the Dekeiko14 product tag intact and undamaged, unaltered and in essentially the same condition as when the item was shipped.
  • It is vital to ensure that you are able to produce a courier or postal delivery tracking number for us to follow up with. Without this, we cannot demonstrate that the returned item(s) has safely been received.
  • Promotional items cannot be refunded, returned or exchanged.

How To Make A Return

 

Carefully pack the item(s) to be returned and send it to the following address:

 

Pavilion KL Shopping Mall
Lot6.24.08A, No 168
Jalan Bukit Bintang
Kuala Lumpur, 55100
Malaysia.

Payment Details

Shop with ease and peace of mind. Payment can be made with either:

  • Local Bank Transfer
  • MasterCard
  • Visa
  • Paypal

Here are a few friendly tips to remember when checking out your purchase.

 

When paying with a MasterCard or VISA credit card.

 

Make sure your card is activated, especially when using a recently reissued card, before use (follow your bank’s card activation instructions).

 

Double check that the cardholder details have been entered correctly. Pay attention to the selected payment type, card number, cardholder name, expiration date and the card security number.

 

The card security number can be found on the back of the card, by the right of the signature panel, and is composed of three numerical digits.

 

It is possible the bank which issued the credit card has additional surcharges for overseas transactions, please contact your bank for more information.

Shipping and deliveries

 

Shipping times refer to the the time it takes for an order to be ready for pickup at our dispatch centre. Depending on the type of product and the availability of stocks, shipping times may vary from between 3-10 working days.

 

Delivery Locations

  • East Malaysia
  • West Malaysia
  • International

Shipment Notification

 

As soon as an order is ready to ship, we will send you an email to let you know. The tracking number will also be included for your reference and information.

 

Getting Help

 

You can contact Customer Services for assistance. Our customer services representatives will be happy to help and will usually respond the same day. If the request is made on a weekend or public holiday, a customer services representative will contact you within the following 1-2 working days.